About Us
Welcome to The Concierge Level!

Businesswoman and author, Linda Chaff, founded the Concierge Level in 1995. Linda is a quiet, unassuming woman who welcomes the opportunity to delegate authority. "It is important that it doesn't appear that it is Linda's show," said Mrs. Chaff. "I like to come up with the idea, and then I want to hand it off to somebody." Mrs. Chaff's ideas led to the birth and growth of The Concierge Level, an executive suites and concierge business in Republic Centre-Chattanooga's most prestigious business address.

In addition, Mrs. Chaff operates Chaff & Co., a corporate communications company offering clients a broad spectrum of services ranging from technical writing to people training. The core of Chaff & Co. evolved from Mrs. Chaff's response to a need for a training manual. During a corporate transfer involving her husband, she hired a company to help her decide what she wanted to do next professionally. What came down the pike was she wanted to write books and manuals focusing on health, safety, and caring values. Mrs. Chaff also had a personal reason for her selection of book publishing. "I didn't want to be on an airplane to and from consulting jobs while my son was growing up." She opened offices in Louisville and Chicago, and then brought the company to Chattanooga when Mr. Chaff was transferred to the Scenic City. Mrs. Chaff took up residence in the Republic Centre and broadened her company to incorporate the executive suites and concierge concepts. Years spent as a concierge in Europe, where the profession is elevated to an art form, gave Chaff the foundation for the concierge concept. Intensely personal service characterizes the wing of the business and makes it a natural part of The Concierge Level offerings. The perfect blend of services delivered with the "Old World" emphasis on excellence, polish and detail ensure that The Concierge Level consistently lives up to its slogan, "Making professional life a lot easier."

Chaff & Co. has produced materials for the American Hospital Association, American Medical Association, National Safety Council, and numerous private businesses, developed the MegaSafe program for TVA, and has just completed a security officer's handbook on health and safety for the International Association for Healthcare Security and Safety.

Mrs. Chaff became interested in executive suites after Chaff & Co. occupied suites in Louisville and Chicago, and she brought the concept to Chattanooga with The Concierge Level. She has expanded her initial idea to include services for other clients in the 22-floor building as well as those elsewhere in the city and United States who are not Republic Centre tenants.

Mrs. Chaff recognizes that high caliber employees are the true success of the company. Here's some information to help you get to know two of them:

• "What our tenants need most is someone they can count on to handle a request from beginning to end. They do not want to have to think twice about the end result," says Dee McCamish who coordinates telephone service, accounting and other administrative functions. In addition to being "the voice with a smile" for the tenants, answering their telephone lines as if she is the personal secretary of each, Mrs. McCamish fields requests for personal and business services, delegating them to the appropriate Concierge Level staff member. "I have had many customers tell me they wish they had someone on staff as professional and pleasant as Dee is," says client Tom O'Keefe of Intervect USA, Inc."
• Denise Reed, Project Coordinator, agrees that it is her job to pull together "anything the client can dream up." When planning meetings, Mrs. Reed says she works closely with the client to determine the objectives of the gathering, so that décor and other details will help facilitate them. "We try to think outside the box, and ask that the entourage of vendors we work with do the same in order to provide our clients with fresh, exciting ideas that bring results," Mrs. Reed says. In planning large meetings or training sessions, Mrs. Reed offers complete logistics planning and attends the opening of the event. "If a detail goes awry, I'm there to hold things together or proceed to 'Plan B,' she says.

Going the extra mile to help clients achieve specific objectives has become the trademark for The Concierge Level. Initial meetings with customers are often through The Concierge Level. A client may need assistance with several elements of a project. The concierge services arm, for example, will plan an event, buy a gift or deliver a message and bring all the necessary elements together with bells and whistles. Chaff & Co. may produce a trade show booth or write and design materials for the project. The key is someone can make one phone call and forget it. Our motto is "consider it done."

Writing manuals and providing a menu of personal and professional services may seem like two totally different areas, but the means of reaching the end results are the same. "It's the same process as writing a book as getting a gift," Mrs. Chaff says. "You are responding to a need using the best skills possible, and it doesn't matter what the need is."

Despite the multifaceted nature of her company and the apparent busyness of her life, Mrs. Chaff maintains she's not a workaholic. And what drives her is not the need to make money for the sake of making money. "I do these jobs so I can afford to do volunteer work," Mrs. Chaff said. "I want to be of assistance to organizations that are doing good in the community and need help."

As life narrows into a maze of deadlines, quotas and competing family and personal issues, many become desperate for a few more hours in each day. Over the years, some of these harassed executives have found they are not as helpless as they feel. They have discovered the perfect antidote with The Concierge Level.

Our Customers' Expectations of Us. Our customers can expect to be treated
with courtesy and politeness, given clear information about our services,
informed when we can't help and why, and told what action can be expected
from us. Our customers can expect us to respect their right to
confidentiality, privacy and safety.

Our Expectations of Customers. We expect our staff to be treated with
courtesy and politeness by members of the public. We will support our staff
who experience discrimination, abuse or threats from members of the public or
others to whom they provide services.

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